Pricing
Simple, upfront rates — no surprise fees, no hourly guesswork.
| Service | Rate | Includes |
|---|---|---|
| Quick Fix (in-shop) | $60 flat | Diagnosis + single-issue repair |
| Standard Hourly | $75/hr in-shop · $95/hr on-site | Troubleshooting, virus removal, upgrades |
| Small business IT / project work | Custom quote | Workstation setup, troubleshooting, and network support scoped before work begins |
| Emergency / Same-Day | 1.5x standard rate | Same-day or after-hours response |
Pricing questions
Do you charge for diagnosis?
No — diagnosis is always free, no obligation, whether it's a quick look or something more involved. We'll tell you the likely repair cost before starting any billable work.
What's the difference between in-shop and on-site?
In-shop means you drop the device off; on-site means we come to you. On-site carries a modest premium to cover travel time.
Is there a minimum charge?
On-site visits have a one-hour minimum. In-shop drop-offs are billed by the actual work performed.
Do you charge extra for parts?
Parts (replacement batteries, cables, drives, etc.) are billed at cost plus a small handling fee, always confirmed with you before purchase.
What if you can't fix it?
If we diagnose the issue and it turns out not to be worth fixing (or we can't fix it), you don't pay anything — diagnosis is always free, whether or not you go ahead with a repair. We'll always tell you honestly if replacement makes more sense than repair.
Do you work on Macs as well as PCs?
Yes — Windows, Mac, Chromebooks, and most Linux setups. Same upfront pricing and plain-English explanations regardless of what you're running.