Simple, upfront rates — no surprise fees, no hourly guesswork.
| Service | Rate | Includes |
|---|---|---|
| Quick Fix (in-shop) | $60 flat | Diagnosis + single-issue repair |
| Standard Hourly | $75/hr in-shop · $95/hr on-site | Troubleshooting, virus removal, upgrades |
| Home Basic Plan | $19/mo | 1 device monitoring, automated updates, backup setup assistance, email support |
| Home Premium Plan | $49/mo | Up to 4 devices, priority support, quarterly tune-ups, repair discount |
| Business Pro Plan | $150/mo | Up to 5 devices, network monitoring, backup verification, 1hr free remote support |
| Emergency / Same-Day | 1.5x standard rate | Same-day or after-hours response |
The Quick Fix flat rate includes diagnosis. For anything more complex, we'll tell you the likely cost before starting any billable work.
In-shop means you drop the device off; on-site means we come to you. On-site carries a modest premium to cover travel time.
On-site visits have a one-hour minimum. In-shop drop-offs are billed by the actual work performed.
We offer three flexible tiers designed to keep your tech running smoothly:
Home Basic ($19/mo) covers 1 device with automatic updates, status monitoring, backup setup assistance (using your storage), and email support.
Home Premium ($49/mo) covers up to 4 devices in your home with priority support, quarterly remote clean-ups, and a 10% discount on on-site repair labor.
Business Pro ($150/mo) is designed for small offices (up to 5 systems) and includes system/network health monitoring, backup verification (monitoring your existing backup runs), and 1 hour of remote support included every month.
Parts (replacement batteries, cables, drives, etc.) are billed at cost plus a small handling fee, always confirmed with you before purchase.