Pricing
Simple, upfront rates — no surprise fees, no hourly guesswork.
Subscription plans
Home Basic
- 1 device remote health monitoring
- Automated OS & software updates
- Automated backup setup assistance
- Email support response in 24h
Home Premium
- Up to 4 devices remote health monitoring
- Priority phone & chat support
- Quarterly remote tune-ups & clean-ups
- 10% discount on on-site repair labor
Business Pro
- Up to 5 workstations/servers monitored
- Local network & Wi-Fi system monitoring
- Verification of your cloud backups
- 1 hour included remote support
| Service | Rate | Includes |
|---|---|---|
| Quick Fix (in-shop) | $60 flat | Diagnosis + single-issue repair |
| Standard Hourly | $75/hr in-shop · $95/hr on-site | Troubleshooting, virus removal, upgrades |
| Home Basic Plan | $19/mo | 1 device monitoring, automated updates, backup setup assistance, email support |
| Home Premium Plan | $49/mo | Up to 4 devices, priority support, quarterly tune-ups, repair discount |
| Business Pro Plan | $150/mo | Up to 5 workstations/servers, network monitoring, backup verification, 1hr free remote support |
| Emergency / Same-Day | 1.5x standard rate | Same-day or after-hours response |
Pricing questions
Do you charge for diagnosis?
No — diagnosis is always free, no obligation, whether it's a quick look or something more involved. We'll tell you the likely repair cost before starting any billable work.
What's the difference between in-shop and on-site?
In-shop means you drop the device off; on-site means we come to you. On-site carries a modest premium to cover travel time.
Is there a minimum charge?
On-site visits have a one-hour minimum. In-shop drop-offs are billed by the actual work performed.
What do the subscription plans include?
We offer three flexible tiers designed to keep your tech running smoothly:
Home Basic ($19/mo) covers 1 device with automatic updates, status monitoring, backup setup assistance (using your storage), and email support.
Home Premium ($49/mo) covers up to 4 devices in your home with priority support, quarterly remote clean-ups, and a 10% discount on on-site repair labor.
Business Pro ($150/mo) is designed for small offices (up to 5 workstations/servers) and includes system/network health monitoring, backup verification (monitoring your existing backup runs), and 1 hour of remote support included every month.
Do you charge extra for parts?
Parts (replacement batteries, cables, drives, etc.) are billed at cost plus a small handling fee, always confirmed with you before purchase.
What if you can't fix it?
If we diagnose the issue and it turns out not to be worth fixing (or we can't fix it), you don't pay anything — diagnosis is always free, whether or not you go ahead with a repair. We'll always tell you honestly if replacement makes more sense than repair.
Do you work on Macs as well as PCs?
Yes — Windows, Mac, Chromebooks, and most Linux setups. Same upfront pricing and plain-English explanations regardless of what you're running.